SatMaxx Inc. respects your privacy. This Privacy Statement explains what information we collect through our website “Website”, through our products and when you contact us for support, how we use that information, and what choices you have.
Please take a few moments to read this Privacy Statement. By accessing the Sites or using a SatMaxx IPTV product, you agree to accept the terms and conditions of this Privacy Statement and are aware that our policies may change in the future.
What information we collect
In various places on the Website and through the SatMaxx IPTV products, we collect “Personally Identifiable Information” such as your name, mailing address, telephone number, email address, device mac address or other information that can be used to identify you or contact you on providing service. For example, we collect this information when you create an account, register for our message boards, sign up for our email newsletter, and purchase from our website or register a SatMaxx setup box or subscription service, download a software update, or create a hardware device unique profile such as mac address or enter a sweepstakes or participate in surveys, promotions and give-away. From time to time in the future we may offer software updates, upgrades, additional features, services and promotional opportunities that would require you to submit Personally Identifiable Information to participate.
We also collect “Anonymous Information” such as your IP address, the type of browser or device or operating system you use, the pages on our Website that you visit, the search terms that you enter or the advertisements that you click. Anonymous information can and will NOT be associated with Personally Identifiable Information.
We also collect the personal information of third parties that is provided by visitors who submit that personal data through our Website, in connection with, for example, referrals or gift purchases.
SatMaxx products upload usage information to SatMaxx server as part of their normal functioning. The collected information includes the specific identifiers of streams played, duration played, various quality measures, error logs, software version numbers, and other usage statistics. Usage information uploaded from SatMaxx IPTV products is personally identifiable by product serial number or mac address. In some cases, serial numbers are associated with personally identifiable information for customer service and support.
The information collected from many users is aggregated for analysis and, in some instances, made generally available anonymously to users of SatMaxx products and SatMaxx subscription services. For example, SatMaxx IPTV may use such information to provide features such as lists of popular videos. SatMaxx IPTV may also use personally identifiable information to make content recommendations to individual users.
If you do not wish SatMaxx IPTV to use your information as described in this section, please follow the procedure in “What Choices You Have” below.
We do not intend that children will use the Website. We do not solicit or knowingly collect information from children under 13 years of age, nor will we accept registration from them.
How we use the information we collect
We use Personally Identifiable Information that you provided us to perform the services for which the data was collected, such as for order fulfillment, customer support and marketing activities, such as e-mail newsletters and sending you information about products and services that may be of interest to you. Later on in this Privacy Statement, we provide you with more information on how to opt-out of marketing communications.
We use non-Personally Identifiable Information to determine how people use the Website and its services and to analyze usage and performance of our products and their software and features. For example this data tells us information including how often users click on our advertisements, which files are downloaded most frequently, and which areas of our site are the most popular. Analyzing this data allows us to improve our products and services.
How we share information
We sometimes use third parties to help with certain aspects of our operations, such as processing credit card payments and providing marketing assistance. When we supply Personally Identifiable Information to these third parties, we require them to use it only for the function they are contracted to perform.
We aggregate the Anonymous Information that we collect and exchange it with advertisers and others who are interested in our services.
What choices you have
If you register to use our bulletin boards, please remember that anything you post is publicly available. Your profile will also be available to other users of our bulletin board service.
During sessions in which you give us information such as credit card numbers, we encrypt your transmissions using SSL (“Secure Sockets Layer”), and other security technology. This guards against the interception of the information while it is on the Internet. We keep the Personally Identifiable Information you provide on servers that are protected by firewalls and other technological means against intrusion or unauthorized access through our payment processing associate partner i.e. Payoneer (payoneer.com). They operate through SSL as a global payment processing facility, and our employees and agents do not or could not get access to your personal card details with a need to know the access to your information. However, there is no such thing as “perfect security” on the Internet. We rely on you to select passwords that cannot be guessed easily and to safeguard those passwords from disclosure. Third parties may unlawfully access transmissions or private communications. Please contact us if you have any information regarding unauthorized use of the Sites. For more information on the payment gateway, kindly visit www.payoneer.com.
If you have questions about this Privacy Statement or our policies, please contact SatMaxx Inc. at firstname.lastname@example.org